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Timeless steel products
Made in the Netherlands
14-day return policy
Delivery within 3 weeks

Privacy Statement

Sentimo bv, located at Riezenweg 1, 7071 PR Ulft, is responsible for the processing of personal data as explained in this privacy statement.

Contact details:
https://www.sentimo.com 
Riezenweg 1
7071 PR Ulft
+31 (0)315 688656
Ulamo Holding is the Data Protection Officer of Sentimo bv. He/she can be reached at info@ulamo.nl

The personal data we process

Sentimo bv processes your personal data because you use our services and/or because you have provided your personal data to us.

Please find below a list of the personal data we process:

  • First name and surname
  • Address details
  • Telephone number
  • Email address
  • Other personal data actively provided by you, for example, by creating a profile on this website, through correspondence or over the telephone
  • Data about your activities on our website
  • Internet browser and type of device

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect personal data of website users who are aged under 16, unless they have the consent of a parent or guardian. However, we are unable to verify if a visitor is older than 16. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you are convinced that we have collected personal data of a minor without consent, please contact us at info@sentimo.com, and we will remove that information.


For what purpose and on what basis do we process personal data? Sentimo bv processes your personal data for the following purposes:

  • To process your payment
  • Sending our newsletter and/or advertising leaflet
  • In order for us to call or e-mail you, if we need to do so to perform our services
  • In order for us to inform you about changes to our services and products
  • Giving you the opportunity to create an account
  • In order to deliver goods and services to you
  • Sentimo bv analyses how you use our website to collect data that will allow us to improve our website and tailor the products and services we offer to your preferences
  • Sentimo bv also processes personal data if we are obliged to do so by law, such as data required for our tax return.


Automated decision-making

Sentimo bv does not make decisions based on automated processes concerning matters that may have (considerable) consequences for people. This concerns decisions that are made by computer programs or systems without the intervention of a person (such as an employee of Sentimo bv). Sentimo bv uses the following computer programs or systems:

  • Maileon (email marketing automation)
  • Squeezely (website personalisation)

Sentimo bv does not make far-reaching decisions regarding customers/website visitors based on automated decision-making.

Sentimo bv uses marketing automation. This means that automated messages are sent to users who have registered on the website. Below follows a list of these messages:

  • Users who have received an order overview by email will receive a reminder by email
  • Users who have saved a Sentimo configuration will be activated by email
  • Users who have requested a colour sample will be activated by email
  • Users who are logged in and have filled a basket but have not paid will be activated by email
  • A monthly newsletter if the user has subscribed to it.

How long do we retain personal data

Sentimo bv does not retain your personal data longer than is necessary to achieve the purposes for which your data is collected. We apply the following retention periods with regard to the following (categories) of personal data:

  • Google Analytics 4: A maximum of 14 months.
  • Maileon (email marketing automation): After unsubscription, data will be stored anonymously for 90 days, after this period, data will be permanently deleted.
  • Squeezely: Retention period is no longer than necessary for the purpose for which the data was collected.


Sharing personal data with third parties
Sentimo bv shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any statutory obligation. Whenever we instruct third-party companies to process your personal data on our behalf, we will enter into a data processing agreement to guarantee the same level of protection and confidentiality of your personal data. Sentimo bv will continue to bear ultimate responsibility for such processing operations. In addition, Sentimo bv provides your personal data to other third parties. We only do this with your explicit consent.

For an overview of data that we share with third parties, see: https://www.sentimo.com/nl/cookies/. You can also change your consent here.

Cookies or similar techniques we use

Sentimo bv uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Sentimo bv uses cookies, the functionality of which is purely technical. They ensure that the website works properly and, for example, that your preferred settings are remembered. These cookies are also used to make the website perform well and to optimise it. In addition, we place cookies that keep track of your browsing behaviour so that we can offer customised content and advertisements.

When you first visited our website, we informed you about these cookies and asked you for your permission to install them.

You can block cookies by disabling cookies in your internet browser. In your browser settings, you can also delete all previously stored information.

For a further explanation, please visit: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/ 

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. For an overview of data that we share with third parties, see: https://www.sentimo.com/nl/cookies/. You can also change your consent here.


Inspecting, correcting or deleting data

You have the right to inspect, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. This latter right means that you can ask us to send you, or another organisation designated by you, a computer file of the personal data we have on file for you.

If you would like to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to info@sentimo.com. 

To ensure such a request for access has indeed been submitted by you, we kindly ask you to attach a copy of your proof of ID. On this copy of your proof of ID, make sure you black out the MRZ (machine readable zone, the strip with numbers at the bottom of your passport), passport number, and your social security number (BSN) or another national identity number. This is to protect your privacy. Sentimo bv will respond to your request as soon as possible, and in any case no later than four weeks after receiving your request.

Sentimo bv would also like to point out that you have the option to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority. To do so, use the link below: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons 


How we protect personal data

Sentimo bv takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If, despite the above, you feel that your data is not properly secured or there are signs of misuse, please contact our customer service or send an email to info@sentimo.com. Sentimo bv has taken the following measures to protect your personal data:

  • Security software, such as a virus scanner and firewall
  • TLS (formerly SSL) We send your data via a secure Internet connection. This is confirmed by the use of ‘https’ and the padlock in the address bar.
  • DKIM, SPF and DMARC are three Internet standards we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.

Publication date: 29 May 2024